Shipping policy
Last updated: October 10, 2026
Thank you for shopping with AUZYL. The following Shipping Policy outlines our order processing, shipping terms, delivery estimates, shipping fees, and post‑shipping support for all orders placed on our website.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and US public holidays).
Orders placed after daily cutoff time (3:00 PM EST) will be processed on the next business day.
We do not ship or process orders on weekends or federal holidays.
Once your order is packed and dispatched, you will receive a shipping confirmation email with tracking information (if available).
2. Shipping Methods & Delivery Estimates
Available shipping options and exact shipping fees will be displayed during checkout based on your delivery location and order weight.
Standard shipping estimated delivery: 8‑15 business days
All delivery times are estimated and not guaranteed. Delays may occur due to carrier processing, weather conditions, peak seasons, or unexpected logistics issues beyond our control.
3. Shipping Fees & Free Shipping
Shipping costs are automatically calculated at checkout according to destination, package weight, and selected shipping method.
Free standard shipping within the United States applies to orders over $199. We may also offer additional free‑shipping promotions from time to time. Free shipping eligibility will be clearly shown at checkout.
Additional surcharges may apply for remote areas or oversized packages.
4. Shipping Coverage
Currently, we ship to all US domestic addresses (continental United States). Shipping to PO boxes, APO/FPO addresses, or US territories may be limited or unavailable.
5. Order Tracking
After your order ships, a tracking number and tracking link will be sent to your registered email.
Please note: Tracking information may take 24–48 hours to update on the carrier’s system. No movement updates do not always mean your package is delayed.
6. Shipping Address Accuracy
Customers are fully responsible for entering accurate and complete shipping addresses at checkout.
If you need to correct your address, please contact us immediately before your order ships.
Once the package is in transit, address changes are not guaranteed and may cause delivery failure or additional fees.
We are not responsible for lost or returned packages caused by incorrect addresses provided by customers.
7. Lost, Damaged, or Defective Packages (Candle Product Special Policy)
Our scented candles are fragile items. If your package arrives broken, damaged, defective, or lost in transit, please contact us within 48 hours after delivery with:
- Clear photos of the outer package
- Photos of damaged products
We will assist you with carrier claims, replacement, or refund solutions based on the actual situation.
Claims submitted beyond 48 hours after delivery may not be eligible for support.
8. Order Modifications & Cancellations
You may request order changes or cancellations only before the order is shipped.
Once your package has been processed or shipped, no cancellation, address modification, or item adjustment can be made.
Approved refunds will be issued to your original payment method.
9. International Shipping & Customs (US Compliance Update)
All shipments delivered to the United States may be subject to import duties, taxes, or customs fees according to current US customs regulations.
Customers are fully responsible for any local duties, taxes, or clearance fees incurred during delivery. We do not cover customs or import charges.
10. Undeliverable & Returned Packages
If a package is returned to sender due to wrong address, refusal of delivery, unclaimed status, or customer‑caused issues, return shipping fees and handling fees will be deducted from your refund.
Questions?
If you have any questions about our shipping policy, please contact us at auzylhome@gmail.com.